Question 1: I am already signed up for training. How do I log in?

Answer 1:

Click on the Log In tab located at the upper right corner of any page on the website.  Then enter your login and your password.

 

If you purchased Training Department from one of our distributors, you should have received a temporary login.   If you have not received this login, please contact your distributor.

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Question 2: Where can I get user instructions for using Training Department?

Answer 2:

Click the link below to access user instructions for Training Department Unlimited.

 

Training Department User Instructions

 

Please contact National Training Center is you are a Group Manager and need Administrative User Instructions.

 

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Question 3: I want to sign up for Training Department. How do I accomplish this?

Answer 3:

Click on the Training Department tab located in the upper left part of any page on the website.  If you are an individual, then click on Individual located on the right side of the page.  If you are representing several users for an organization or a company, then click on Group, located on the left side of the page.  Now, follow the on screen instructions.

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Question 4: I keep getting an error message. What should I do?

Answer 4: Please call NTC at 1.702.648.8899.  You can also email the website support staff at support@janmedia.comBack to top

Question 5: I have participated in the training and I have questions. Who can I contact to get answers?

Answer 5:

NTC instructors are available during normal business hours.  NTC uses Pacific Time, so that means that the instructors are normally available from 11am - 8pm Eastern Time (8am - 5pm Pacific Time).  You can contact the NTC instructors as follows:

                    Phone:     702.648.8899

                     Email:      instructor@nationaltrainingcenter.net

 

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Question 6: I get a message about "Cookies". What should I do?

Answer 6:

Cookies needs to be enabled to effectively access the training.  Please follow these steps:

 If you are using Internet Explorer:

     1.  Go to Tools>Internet Options>Privacy

     2.  Click Advanced

     3.  Select Accept First Party and/or Third Party cookies

 

If you continue to have problems, it may be a browser issue (you may have an unusual configuration).  We recommend downloading the latest version of Netscape from

http://channels.netscape.com/ns/browsers/download.jsp

Attemp to access the training again using the standard configuration.  If you continue to have problems, please contact our support team at support@janmedia.com

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Question 7: Where can I buy books to go with the training?

Answer 7: You can purchase the appropriate books right from the website.  Just click on the Store and you will have a complete selection of books.Back to top

Question 8: How do I get a certificate?

Answer 8: Just call or email us at NTC and we will produce a certificate for you and send it.Back to top

Question 9: How do I see my training results?

Answer 9: First you must Login to the website.  Once you are on the Welcome page, please click on View My Results, then click on the training you want to see the results for, then click on view results.Back to top

Question 10: How can I make the training screen larger or smaller?

Answer 10:

The Training screen has the capability of being viewed in Maximized view or Minimized view.  The maximized view provides a larger view screen.

 

If you are in the Minimized view, you will notice an outline on the left side of the screen.  To get to Maximized view, click on the button underneath the screen to the right (it has squares in it).  As you move the cursor over the icon it will say Maximize view.

 

If you are in the Maximized view, there is no outline on the left.  In the upper right you will notice the Icon for minimized view.

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Question 11: What training do I get with Training Department?

Answer 11:

Training Department includes training on all major product categories.  Training Department has more than 50 hours of training avaialable.  Training includes:

     New Employee Training

     NICET 1&2 Fire Alarm

     Video Systems

     Access Control Systems

     Security Systems

     Residential Audio / Video

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Question 12: How to I get back to My Training?

Answer 12:

In the upper right corner of every page, you will notice 3 options.  If you are already logged in and you have left training to view another part of the website, you will see My Training, Logout, View Cart.

To return to your training simply click on My Training

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