NTC Order FAQs

  1. Where's My Stuff?
  2. What Books Do I Need For The NICET Fire Alarm Exam?
  3. I Registered For A Live Class. What Do I Do Next?
  4. I Registered For A Webinar Class. What Do I Do Next?
  5. How Do I Access Training Department?
  6. I Purchased The NICET DIY Package. How Do I Login To My Online Training?



1. Where's My Stuff?

We ship via UPS or FedEx within 48 hours of receiving an order.   Transit time varies depending upon where you are located.  It can take up to 8 working days to get to the East Coast.

You receive an email from UPS or FedEx with your tracking information when your order ships.   Please make sure emails from UPS.com or FedEx.com go to your inbox.

If your shipment is overdue, please call us at 702-648-8899 or email CustServ@NationalTrainingCenter.net

 

Back to top ^



2. What Books Do I Need For The NICET Fire Alarm Exam?

NICET has instituted very specific requirements for what reference books are allowed into the Fire Alarm exams.  NICET recommends the following books:

 

All of the books listed are available for sale in the NTC Store  (Click Here)

Level I

NFPA 72 - National Fire Alarm Code - 2016 Edition 

NFPA 70 - National Electrical Code - 2014 Edition

 

Level II

NFPA 72 - National Fire Alarm Code - 2016 Edition

NFPA 70 - National Electrical Code - 2014 Edition

International Building Code (IBC)  - 2015 Edition

  

Level III

NFPA 72 - National Fire Alarm Code - 2016 Edition

NFPA 70 - National Electrical Code - 2014 Edition

International Building Code (IBC) - 2015 Edition

NFPA 101 - Life Safety Code - 2015 Edition

 

Level IV

NFPA 72 - National Fire Alarm Code - 2016 Edition

NFPA 70 - National Electrical Code - 2014 Edition

International Building Code (IBC) - 2015 Edition

Back to top ^



3. I Registered For A Live Class. What Do I Do Next?

Please see the Confirmation Letter attached to the order confirmation email for class specific information including location, hours, and books (what we recommend you bring to the class, and what we will supply).

Our live classes start at 8AM local time, with a 1 hour break for lunch at 12 noon.

If you have any questions please call us at (702) 648-8899 or email us at CustServ@NationalTrainingCenter.net

 

Back to top ^



4. I Registered For A Webinar Class. What Do I Do Next?

Please see the Confirmation Letter attached to the Order Confirmation email you received from us.

The confirmation letter has instructions for accessing the webinar, including a webinar ID for registering on GoToWebinar/GoToMeeting.

If you have any questions, please call us at (702) 648-8899 or email us at CustServ@NationalTrainingCenter.net

 

Back to top ^



5. How Do I Access Training Department?

Your login and password for the NTC website are also your login and password for Training Department.  Please remember that both are cAsE sEnSiTiVe!

To login, click on the LOGIN tab in the upper right corner of the NTC webpage.

 

For a instructions, click here 

Back to top ^



6. I Purchased The NICET DIY Package. How Do I Login To My Online Training?

Your Training Department login will be sent within one business day of your purchase.

Please make sure that emails from @NationalTrainingCenter.net go to your inbox.

If you have not received your login or have other questions, please call us at (702) 648-8899 or email us at CustServ@NationalTrainingCenter.net

Back to top ^


Sign Up to Get Specials & Training Updates